Under the supervision of Customer Service Supervisor, employee answers all patient telephone inquiries regarding patient accounts in reference to Clinic billing, insurance information, collection accounts, and general patient concerns. Must maintain effective communication with all customers both internal and external including co-workers. Provides clear and grammatically correct written responses to patient communications as required. Employee works closely with the team leads and supervisor to address issues and identify problems. Employee must have the ability to plan and organize their own work to ensure timely responses, correctly document findings and communication in the patient’s account while meeting department standards for quality and productivity. Ability to work independently and as a part of a team is required. Employee’s goal is to answer patient inquires in one call whenever possible.
Job Title: Business Office Customer Service Representative
Clinic Location: Pearland Administrative Office Building
Department: Business Office Administration
Job Type: Full Time
Salary Range: $41,059 – $50,710 (Pay is based on several factors including but not limited to education, work experience, certifications, etc.)
Required: High School diploma or GED from an accredited program
Preferred: Associates Degree or Billing and Coding Certificate
Required: 3 years’ experience in a health care Call Center or medical insurance environment.
Required: Knowledge of insurance billing and KSC contracted health plans’ rules, regulations and medical policies. Basic knowledge of medical terminology, ICD10 and CPT coding. Ability to navigate and use a variety of software applications and on line resources. Analytical skills to rapidly evaluate simple patient billing questions and resolve on the first call, or to route complex problems to the appropriate party for follow-up action and resolution
Preferred: Computer skills to include basic MS Word & Excel Epic Resolute
Required: Excellent communication and telephone etiquette, problem solving and active listening skills. Clear and grammatically correct written communications
Preferred: Spanish speaker
Working Environment: Office
Start your career journey and become a part of a community of renowned Healthcare professionals. Kelsey-Seybold Clinic is Houston’s fastest growing, multispecialty organization with more than 40 premier locations and over 65 specialties. Our clinics are comprised of more than 600 physicians and as we continue to grow, our focus is providing quality patient care by adding to our team of clinical and non-clinical professionals that work together in a convenient, coordinated, and collaborative manner. Enjoy the rewards of a successful career while maintaining a work/life balance by joining our team today and changing the way health cares.
Why Kelsey-Seybold Clinic?
• Medical, Vision, and Dental
• Tuition Reimbursement
• Company Matching 401K
• Employee Reward and Recognition Program
• Paid time off for vacation, sick, and holidays
• Employee Assistance Program
• Continuing Medical Education allowance