Kelsey-Seybold Clinic
Responsibilities
Assists, develops, and delivers department specific training, online courses, and programs. Provides direction and facilitates the new and developmental employee orientation program(s). Performs various tasks associated with training development and administration, including assessment, development, delivery, and evaluation of training and organizational programs. Assists in the development of training tools. Assists the Contact Center and Support Managers in designing training modules when required. Participates in clinic initiatives as identified by KSC/Contact Center leadership. Support call volume in the Contact Center as needed.
Job Title: Training Specialist – Contact Center
Location: Remote
Department: Contact Center
Job Type: Full Time
Salary Range: $ 49,730 – $61,442 (Pay is based on several factors including but not limited to education, work experience, certifications, etc.)
Qualifications
Education
Required: Associates Degree in a related area or three years training or organizational development
experience.
Preferred: Management Training Certification
Bachelor’s Degree
Experience
Required: A minimum of 3 years or training experience.
Need to have experience in classroom training and development of materials focusing on dynamic training
techniques.
Preferred: N/A
License(s)
Required: N/A
Preferred: N/A
Special Skills
Required: Extensive working knowledge of Microsoft Office Products
Preferred: N/A
Other
Required: Demonstrated verbal and written communication skills.
Excellent organizational, presentation, analytical, problem solving, and facilitation skills.
Preferred:Spanish preferred (Bilingual)
Working Environment: Office
About Us
Start your career journey and become a part of a community of renowned Healthcare professionals. Kelsey-Seybold Clinic is Houston’s fastest growing, multispecialty organization with more than 40 premier locations and over 65 specialties. Our clinics are comprised of more than 600 physicians and as we continue to grow, our focus is providing quality patient care by adding to our team of clinical and non-clinical professionals that work together in a convenient, coordinated, and collaborative manner. Enjoy the rewards of a successful career while maintaining a work/life balance by joining our team today and changing the way health cares.
Why Kelsey-Seybold Clinic?
- Medical, Vision, and Dental
- Tuition Reimbursement
- Company Matching 401K
- Employee Reward and Recognition Program
- Paid time off for vacation, sick, and holidays
- Employee Assistance Program
- Continuing Medical Education allowance
Training Specialist – Contact Center