Kelsey-Seybold Clinic


The PVP (provider, vendor, and place of service)Supervisor services as the front-line supervisor by managing and directing the activities of the PVP analysts on the System Support team. The Supervisor oversees the daily work by overseeing the Epic CRMS, tickets, workqueues, and daily work assigned to ensure that the department consistently meets production standards and delivers quality customer service. This position continually examines team performance, provides feedback, makes recommendations for training and implements action plans to sustain and improve team performance. The Supervisor disseminates information to the department in a timely, organized manner, and is also responsible for communicating fundamental goals, assignments, and expectations to the team. Responsible for maintenance, training, and support as directed by management for the PVP analysts.  Provides overall consistency in the deliverables for the PVP team by overseeing the quality of configuration, testing, and training efforts for the team. Offers subject matter expertise for the provider, vendor, and place of service (PVP) configuration to the team for improved and efficient build. Utilizes analytical skills to provide quality control for PVP build. Monitors system issues, uses analytical skills to troubleshoot issues including end user difficulties. Maintains process documents for the PVP team to ensure all processes are well documented.  Provide PVP support to other teams for provider related issue resolution and Epic upgrade build/testing.


Job Title: Supervisor, PVP – Health Plans Systems

Clinic Location: Pearland Administrative Office

Department: Health Plans Systems

Job Type: Full Time 

Salary Range: $99,164 – $122,501 (Pay is based on several factors including but not limited to education, work experience, certifications, etc.)




Required: Four-year degree (BA, BS in business or related field). Information Systems application experience or KSC experience (will substitute experience year-for –year to meet education requirements).

Preferred: N/A



  • Minimum 4 years’ experience with healthcare applications, system design, configuration, or support, which includes:
  • Two years of supervisory/lead/management experience and/or related leadership role AND Two years of experience in Tapestry PVP configuration


  • 5+ years’ experience in a Managed Care environment.
  • Competent working knowledge of Epic Tapestry configuration.


Required: Valid Texas Driver’s License

Preferred: Epic Tapestry Certification or Proficiency 

Special Skills


  • Strong ability to translate administrative and operating requirements specific to EPIC Tapestry System into clear, specific actionable system configurations and the ability to implement those configurations related to PVP. 
  • Ability to test, train and audit Provider, Vendor, Place of Service system configurations to assure functional accuracy.
  • Microsoft office including Excel and MS Access.
  • Demonstrated knowledge of claims processing, vendor, provider and place of service build.
  • Ability to utilize reports to make data driven decisions and monitor staff performance.
  • Proficient in conflict resolution, group interaction, and team building.


  • Strong analytical and reporting skills.
  • Demonstrable knowledge of clinical data sets (CPT, HCPS, ICD-10)



  • Excellent written and verbal skills. Ability to read and interpret industry documents.
  • Must be flexible, detail oriented, and able to work within tight deadlines.
  • Must exhibit exceptional customer service to internal and external customers.
  • Must have ability to train other staff on PVP configuration and tasks.

Preferred: N/A


Working Environment: Office


About Us

Start your career journey and become a part of a community of renowned Healthcare professionals.  Kelsey-Seybold Clinic is Houston’s fastest growing, multispecialty organization with more than 40 premier locations and over 65 specialties.  Our clinics are comprised of more than 600 physicians and as we continue to grow, our focus is providing quality patient care by adding to our team of clinical and non-clinical professionals that work together in a convenient, coordinated, and collaborative manner.  Enjoy the rewards of a successful career while maintaining a work/life balance by joining our team today and changing the way health cares. 


Why Kelsey-Seybold Clinic?

  • Medical, Vision, and Dental
  • Tuition Reimbursement
  • Company Matching 401K
  • Employee Reward and Recognition Program
  • Paid time off for vacation, sick, and holidays
  • Employee Assistance Program
  • Continuing Medical Education allowance


Supervisor, PVP – Health Plans Systems

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