Kelsey-Seybold Clinic
Responsibilities
Under the supervision of Customer Service Supervisor and Team Lead, ensures the efficient operation and completion of activities on the Customer Service Team. Employee provides critical support to team members and serves as a technical resource, trainer, auditor, and assumes responsibility for escalated supervisor calls. Conducts research to resolve more complex billing inquiries and general concerns received by the Customer Service Team. Receives and tracks all work received by the team and ensures appropriate and prompt resolution. Responds to all electronic medical record billing questions and correspondence as needed in writing.
Job Title: Sr. Business Office Customer Service Representative- Bus Ofc – Cust Svc & Collect
Location: Pearland Administrative Office
Department: Bus Ofc – Cust Svc & Collect
Job Type: Full Time
Salary Range: $45,657 – $56,413 (Pay is based on several factors including but not limited to education, work experience, certifications, etc.)
Qualifications
Education
Required: High School diploma or GED from an accredited program
Preferred: Associates Degree, Billing and Coding Certification, or CPC
Experience
Required: 1 yr. as a KSC Customer Service Representative meeting or exceeding standards for all job duties
Preferred: Epic Resolute, Call Center Management Systems
License(s)
Required: N/A
Preferred: N/A
Special Skills
Required: Knowledge of insurance billing and KSC contracted health plans’ rules, regulations and medical
policies.
Proven ability to apply knowledge of medical terminology, ICD10 and CPT coding.
Proven ability to navigate and use a variety of software applications and on-line resources.
Analytical skills to rapidly evaluate and resolve more complex patient billing questions.
Ability to identify billing errors resulting from system adjudication problems.
Ability to work independently and display leadership qualities among peers and other departmental
personnel.
Preferred: N/A
Other
Required: Problem solving, excellent communication skills.
Able to assist supervisor and maintain current work volume.
Preferred: N/A
Working Environment: Office
About Us
Start your career journey and become a part of a community of renowned Healthcare professionals. Kelsey-Seybold Clinic is Houston’s fastest growing, multispecialty organization with more than 40 premier locations and over 65 specialties. Our clinics are comprised of more than 600 physicians and as we continue to grow, our focus is providing quality patient care by adding to our team of clinical and non-clinical professionals that work together in a convenient, coordinated, and collaborative manner. Enjoy the rewards of a successful career while maintaining a work/life balance by joining our team today and changing the way health cares.
Why Kelsey-Seybold Clinic?
- Medical, Vision, and Dental
- Tuition Reimbursement
- Company Matching 401K
- Employee Reward and Recognition Program
- Paid time off for vacation, sick, and holidays
- Employee Assistance Program
- Continuing Medical Education allowance
Sr. Business Office Customer Service Representative- Bus Ofc – Cust Svc & Collect