Kelsey-Seybold Clinic
Responsibilities
Ability to apply in-depth level of technical skills to solve common and complex technical issues. Performs detailed analysis, recommends, and participates in the implementation of problem resolutions. Requires limited day to day supervision and guidance on handling unique situations. Follows established guidelines and interprets policies
Job Title: Service Desk Support Analyst III
Clinic Location: Pearland Administrative Office
Department: IT Services
Job Type: Full Time
Salary Range: $68,827- $85,030 (Pay is based on several factors including but not limited to education, work experience, certifications, etc.)
Qualifications
Education
Required: Bachelor’s degree or equivalent experience, and obtain a technical certification within six months of hire
Preferred: Advanced degree in a technical field
Experience
Required: Five plus years of technical support analyst experience with advanced troubleshooting skills.
Preferred: 2-3 years PC field service or PC system experience. 1 year Windows Server support or Windows Security experience
License(s)
Required: Valid Texas driver’s license.
Preferred: N/A
Special Skills
Required: Demonstrates mastery of essential skills within a discipline and advanced competency in at least two specialized skill areas such as WAN, network printers, and desktops. Acts as mentor to others learning essential and advanced skills. Windows: Expert knowledge of Microsoft Office products and Windows desktop and server operating systems. Active Directory – user, group, computer, and resource management. Unix: Intermediate technical proficiency of Unix environment(s) including Unix printing support. Network: Extensive knowledge of WAN technology and network printing. System Support: Extensive PC hardware and printer hardware troubleshooting. Intermediate experience supporting specialty applications.
Preferred: Intermediate technical proficiency in Unix/AIX environments
Other
Required: Excellent organizational, presentation, problem solving skills. Flexible work
Preferred: Work history should include recent position which required attention to detail and flexibility in a high service oriented environment.
Working Environment: Office
About Us
Start your career journey and become a part of a community of renowned Healthcare professionals. Kelsey-Seybold Clinic is Houston’s fastest growing, multispecialty organization with more than 40 premier locations and over 65 specialties. Our clinics are comprised of more than 600 physicians and as we continue to grow, our focus is providing quality patient care by adding to our team of clinical and non-clinical professionals that work together in a convenient, coordinated, and collaborative manner. Enjoy the rewards of a successful career while maintaining a work/life balance by joining our team today and changing the way health cares.
Why Kelsey-Seybold Clinic?
- Medical, Vision, and Dental
- Tuition Reimbursement
- Company Matching 401K
- Employee Reward and Recognition Program
- Paid time off for vacation, sick, and holidays
- Employee Assistance Program
- Continuing Medical Education allowance