Under the oversight of the Patient Service Center Manager, the Patient Service Supervisor will manage the day-to-day activities of multiple Patient Service Centers and Home Draw services to ensure services are completed accurately and on time in compliance with federal, state, and local regulations (i.e., CLIA, OSHA, AAAHC, EHS, etc.…). The PSC Supervisor is accountable for coordinating the safe and efficient specimen collection, specimen processing, testing, and resulting of waived tests, and reference and special mail-outs.
Job Title: Patient Service Center Supervisor
Clinic Location: Main Campus
Department: Lab Services
Job Type: Full Time
Salary Range: $75,004.80 – $92,643.20 (Pay is based on several factors including but not limited to education, work experience, certifications, etc.)
Required: Associate degree in Business/Science. Additional 2 years of relevant supervisory experience may substitute for degree.
Preferred: BA/BS degree from an accredited institution
Required: 5-years phlebotomy experience. 2-years supervising phlebotomy operations. 1-year waived testing performance
Preferred: 2-years supervising a multiple site operation
Required: Valid driver’s license
Preferred: Current PBT (ASCP) phlebotomy certification
Required: Knowledgeable of CLIA regulations and ability to summarize inspection findings for Compliance, Waived and PPM certifications. Intermediate/Advanced Microsoft Office Suite skills
Required: Excellent written and verbal communication skills; ability to deliver organized and concise presentations tailored to audience.
Excellent time management skills- ability to work independently and prioritize tasks to efficiently manage lab operations at multiple sites. Effective leadership skills to include:
Ability to implement change in a positive, sensitive, and forward- thinking manner. Ability to collaborate and promote teamwork. Positive, can-do attitude coupled with a sense of urgency. Ability to develop and motivate staff. Ability to problem solve in a complex, multi-functional group. Ability to create a trusting, positive, and supportive work environment. Ability to function independently and deal with multiple, simultaneous projects. Ability to operate in high-pressure situations. Knowledge of budgeting, billing, and cost analysis. Knowledge of quality control, quality assurance principles and proficiency testing procedures relating to waived testing. Knowledge of AAAHC, CAP, OSHA, and CLIA regulations related to work area. Superb attention to details. Excellent customer service skills, business etiquette, able to adhere to professional standards. Practical knowledge of routine laboratory equipment and procedures
Working Environment: Clinic
Start your career journey and become a part of a community of renowned Healthcare professionals. Kelsey-Seybold Clinic is Houston’s fastest growing, multispecialty organization with more than 40 premier locations and over 65 specialties. Our clinics are comprised of more than 600 physicians and as we continue to grow, our focus is providing quality patient care by adding to our team of clinical and non-clinical professionals that work together in a convenient, coordinated, and collaborative manner. Enjoy the rewards of a successful career while maintaining a work/life balance by joining our team today and changing the way health cares.
Why Kelsey-Seybold Clinic?
- Medical, Vision, and Dental
- Tuition Reimbursement
- Company Matching 401K
- Employee Reward and Recognition Program
- Paid time off for vacation, sick, and holidays
- Employee Assistance Program
- Continuing Medical Education allowance
Patient Service Center Supervisor