Kelsey-Seybold Clinic
About Us
Start your career journey and become a part of a community of renowned Healthcare professionals.
Kelsey-Seybold Clinic is Houston’s fastest growing, multispecialty organization with more than 40 premier locations and over 65 specialties. Our clinics are comprised of more than 600 physicians and as we continue to grow, our focus is providing quality patient care by adding to our team of clinical and non-clinical professionals that work together in a convenient, coordinated, and collaborative manner. Enjoy the rewards of a successful career while maintaining a work/life balance by joining our team today and changing the way health cares.
Why Kelsey-Seybold Clinic?
- Medical, Vision, and Dental
- Tuition Reimbursement
- Company Matching 401K
- Employee Reward and Recognition Program
- Paid time off for vacation, sick, and holidays
- Employee Assistance Program
- Continuing Medical Education allowance
This position schedules, confirms and cancels appointments and answer calls from answering service customers in a timely, efficient and courteous manner. Additional responsibilities include coordinating the collaboration between KSC internal partners; interfacing daily with internal and external providers both and facilitating communications between patients and providers. Also, resolves patient issues utilizing identified resources, provides comprehensive service to facilitate a resolution for any caller request and provides support and backup to HSR I. Acquires and maintains computer skills to effectively utilize applicable software.
Healthcare Services Representative III
Location: Pearland Administrative Office
Job Type: Full Time
Dept.: Contact Center
Salary Range: $41,059.20 to $50,710.40 (Pay is based on several factors including but not limited to education, work experience, certifications, etc.)
EDUCATION REQUIREMENTS & EXPERIENCE REQUIREMENTS
Qualifications
Education
Required: High school diploma
Preferred: N/A
Experience
Required:
1 year of Kelsey-Seybold Contact Center experience in a HSR I role. OR 6 months of Kelsey-Seybold Contact Center experience in a HSR I role with demonstrated service excellence equaling a 4.5 or higher overall scorecard metric.
Preferred: N/A
Skills
Required: Successfully complete training and onboarding within the assigned area.
Preferred: N/A
Special Skills
Required: Critical Thinking Skills
Preferred: N/A
Other
Required: Ability to speak write and understand the English language
Preferred: Bilingual English/Spanish ability to translate both written and verbal communication.
Working Environment: Office