This position schedules, confirms and cancels appointments and answers calls related to a specialized area in a timely, efficient and courteous manner. These areas include, but are not limited to, Specialty, Reschedules and Preventive Medicine that perform inbound and outbound customer contacts. Also, resolves patient issues utilizing identified resources, provides comprehensive service to facilitate a resolution for any caller request and provides support and backup to Level I representatives. Acquires and maintains computer skills to effectively utilize applicable software. Supports multiple queues with inbound call volume.
Job Title: Healthcare Services Representative II
Clinic Location: Pearland Administrative
Department: Contact Center
Job Type: Full Time
Salary Range: $37,669 – $46,530 (Pay is based on several factors including but not limited to education, work experience, certifications, etc.)
Required: High School diploma or GED from an accredited program
Required: 6 months of Kelsey-Seybold Contact Center experience in a HSR I role
Preferred: Experience using bilingual skills.
Required: Successfully complete training and onboarding within the assigned area
Required: Critical thinking skills.
Required: Ability to speak, write and understand the English language
Preferred: Bilingual English/Spanish ability to translate written and verbal communication
Working Environment: (Clinic or Office)
Start your career journey and become a part of a community of renowned Healthcare professionals. Kelsey-Seybold Clinic is Houston’s fastest growing, multispecialty organization with more than 40 premier locations and over 65 specialties. Our clinics are comprised of more than 600 physicians and as we continue to grow, our focus is providing quality patient care by adding to our team of clinical and non-clinical professionals that work together in a convenient, coordinated, and collaborative manner. Enjoy the rewards of a successful career while maintaining a work/life balance by joining our team today and changing the way health cares.
Why Kelsey-Seybold Clinic?
- Medical, Vision, and Dental
- Tuition Reimbursement
- Company Matching 401K
- Employee Reward and Recognition Program
- Paid time off for vacation, sick, and holidays
- Employee Assistance Program
- Continuing Medical Education allowance