Schedules appointments in a prompt and courteous manner utilizing a PC. Confirms appointments and handles cancellations in a timely, efficient and courteous manner. Is able to problem solve for patients utilizing identified resources. Provides comprehensive service to facilitate a resolution for any caller request. Acquires and maintains computer skills to effectively utilize applicable software.
Job Title: Healthcare Services Representative I – Contact Center
Clinic Location: Pearland Office
Department: Contact Center
Job Type: Full Time
Salary Range: $34,549 – $42,682 (Pay is based on several factors including but not limited to education, work experience, certifications, etc.)
Required: High School diploma or GED from an accredited program
Required: 1-year experience in a high-volume contact center OR 1 year of customer service experience (customer-based interfacing, dealing with the public (in person or on the phone), retail, front office, hospitality (hotels, restaurants in customer facing roles).
Preferred: 2 years contact center or customer service experience with PC experience and knowledge of MS Word and Excel.
Required: Excellent customer service and telephone etiquette skills
Preferred: Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity plans
Required: Critical thinking skills.
Preferred: Ability to exercise good judgment in a high-volume contact center while maintaining a professional attitude
Required: Ability to speak, write and understand the English language
Working Environment: Office
Start your career journey and become a part of a community of renowned Healthcare professionals. Kelsey-Seybold Clinic is Houston’s fastest growing, multispecialty organization with more than 40 premier locations and over 65 specialties. Our clinics are comprised of more than 600 physicians and as we continue to grow, our focus is providing quality patient care by adding to our team of clinical and non-clinical professionals that work together in a convenient, coordinated, and collaborative manner. Enjoy the rewards of a successful career while maintaining a work/life balance by joining our team today and changing the way health cares.
Why Kelsey-Seybold Clinic?
- Medical, Vision, and Dental
- Tuition Reimbursement
- Company Matching 401K
- Employee Reward and Recognition Program
- Paid time off for vacation, sick, and holidays
- Employee Assistance Program
- Continuing Medical Education allowance