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Kelsey-Seybold Clinic is Houston’s fastest growing, multispecialty organization with more than 40 premier locations and over 65 specialties. Our clinics are comprised of more than 600 physicians and as we continue to grow, our focus is providing quality patient care by adding to our team of clinical and non-clinical professionals that work together in a convenient, coordinated, and collaborative manner. Enjoy the rewards of a successful career while maintaining a work/life balance by joining our team today and changing the way health cares.
Why Kelsey-Seybold Clinic?
- Medical, Vision, and Dental
- Tuition Reimbursement
- Company Matching 401K
- Employee Reward and Recognition Program
- Paid time off for vacation, sick, and holidays
- Employee Assistance Program
- Continuing Medical Education allowance
This position schedules, confirms and cancels appointments and answer calls from answering service customers in a timely, efficient and courteous manner. Additional responsibilities include coordinating the collaboration between KSC internal partners; interfacing daily with internal and external providers both and facilitating communications between patients and providers. Also, resolves patient issues utilizing identified resources, provides comprehensive service to facilitate a resolution for any caller request and provides support and backup to HSR I. Acquires and maintains computer skills to effectively utilize applicable software.
Healthcare Services Multilingual Representative III
Job Type: Full Time
Salary Range: $37,872.80 to $49,708.05 (Salary determined by applicable experience)
Required: High school diploma
1 year of Kelsey-Seybold Contact Center experience in a HSR I role Or 6 months of Kelsey-Seybold Contact Center experience in a HSR I role with demonstrated service excellence equaling a 4.5 or higher overall scorecard metric.
Preferred: 6 months of Kelsey-Seybold Contact Center experience in a HSR II role.
Required: Successfully complete training and onboarding within the assigned area.
Required: Critical Thinking Skills
Required: Ability to fluently speak write and understand BOTH the English and Spanish languages