Kelsey-Seybold Clinic

Responsibilities

Top level technical expert in one or more highly specialized areas of application systems analysis and programming. Manages independently with very little direction. Helps significantly improve and revolutionize administrative and patient service operations by joining and contributing to a multifunctional team to provide technical training at all levels and provide oversight and management of all technical training services. Contributing and collaborative member of the Epic Team(s).  Supervise, project manages, and individually contribute to design, plan and develop technical training programs which includes implementation, maintenance and new employee orientation training and new physician orientation on technology systems.  Manager will develop, supervise and coordinate with Epic Clinical and Practice Management Teams training materials and instructional design for curriculum. Recruit, develop, manages and evaluate assigned Technical Training and Solution Support Teams in a manner that emphasizes training effectiveness and customer support. Manager will collaborate with KSC IT leadership to expand training resources as necessary. Position will require travel to KSC clinic locations for training, classroom support, PEP program outreach.

 

Job Title: Manager, Training and Solution Support Team – IT-Applications Mgmt

Clinic Location: Pearland Administrative Office

Department: IT-Applications Mgmt

Job Type: Full Time 

Salary Range: $122,247 – $151,015 (Pay is based on several factors including but not limited to education, work experience, certifications, etc.)

 

Qualifications

Education

Required: Bachelor’s degree in a technical/clinical/business area or 4 years work experience and an Epic Certification or 2 years equivalent work experience for each year of college and an Epic Certification

Preferred: Bachelor’s degree in a technical/clinical/business area or 4 years work experience and an Epic Certification or 2 years equivalent work experience for each year of college and an Epic Certification

Experience

Required: Minimum 4 years of training leadership experience in healthcare IT, business, or education.

 

Experience coordinating large training efforts for new implementations, optimizations, and upgrades across multiple Epic applications and facilities. Classroom, web-based, CBT training.

 

Comfortable with working remotely and/or traveling to client sites

 

Experience with eLearning authoring systems. 

 

Knowledge of Learning Management Systems.

Preferred: Minimum 4 years of training leadership experience in healthcare IT, business, or education.

 

Experience coordinating large training efforts for new implementations, optimizations, and upgrades across multiple Epic applications and facilities. Classroom, web-based, CBT training.

 

Comfortable with working remotely and/or traveling to client sites

 

Experience with eLearning authoring systems. 

 

Knowledge of Learning Management Systems.

License(s)

Required: Valid Drivers License

Preferred: Valid Drivers License

Special Skills

Required: An excellent understanding of healthcare business and software and the ability to explain technical concepts to non-technical professionals. Strong ability to manage/supervise staff/teams. Translate administrative and operating requirements into clear, specific, and actionable curriculum and then implement those curriculums. Excellent demonstrated planning, execution, communication, relationship, and project management skills.  Demonstrable ability to present complex information systems in an accessible manner, so that students efficient and effectively learn and rapidly become productive with KSC information technologies.

 

Demonstrated customer service orientation and ability to work as a member of a multi-disciplinary team.  Understanding of the relationship between technical functions, overall business needs and processes in a large, complex medical organization. Demonstrated knowledge & proficiency in use of Windows, Word, Excel, PowerPoint, etc.

Preferred: An excellent understanding of healthcare business and software and the ability to explain technical concepts to non-technical professionals. Strong ability to manage/supervise staff/teams. Translate administrative and operating requirements into clear, specific, and actionable curriculum and then implement those curriculums. Excellent demonstrated planning, execution, communication, relationship, and project management skills.  Demonstrable ability to present complex information systems in an accessible manner, so that students efficient and effectively learn and rapidly become productive with KSC information technologies.

 

Demonstrated customer service orientation and ability to work as a member of a multi-disciplinary team.  Understanding of the relationship between technical functions, overall business needs and processes in a large, complex medical organization. Demonstrated knowledge & proficiency in use of Windows, Word, Excel, PowerPoint, etc.

Other 

Required: Bachelor’s degree in a technical/clinical/business area or 4 years work experience and an Epic Certification or 2 years equivalent work experience for each year of college and an Epic Certification

Preferred: Bachelor’s degree in a technical/clinical/business area or 4 years work experience and an Epic Certification or 2 years equivalent work experience for each year of college and an Epic Certification

 

Working Environment: Office/Medical Clinic

 

About Us

Start your career journey and become a part of a community of renowned Healthcare professionals.  Kelsey-Seybold Clinic is Houston’s fastest growing, multispecialty organization with more than 40 premier locations and over 65 specialties.  Our clinics are comprised of more than 600 physicians and as we continue to grow, our focus is providing quality patient care by adding to our team of clinical and non-clinical professionals that work together in a convenient, coordinated, and collaborative manner.  Enjoy the rewards of a successful career while maintaining a work/life balance by joining our team today and changing the way health cares. 

 

Why Kelsey-Seybold Clinic?

  • Medical, Vision, and Dental
  • Tuition Reimbursement
  • Company Matching 401K
  • Employee Reward and Recognition Program
  • Paid time off for vacation, sick, and holidays
  • Employee Assistance Program
  • Continuing Medical Education allowance

 

EPIC Manager, Technical Training and Solution Support

Apply Here