Provides on site/remote site planning for installations, manages and configures assets as necessary for 3rd level support, reviews all tickets and schedules service, communicates with requestor management to ensure service levels are met, provides in depth troubleshooting, assists the level 1 and 2 technicians, creates documentation, participates a co-lead in desktop projects, and performs research to identify emerging desktop technology.
Job Title: Desktop Systems Analyst III
Clinic Location: Pearland Administrative Office Building
Department: Information Technology
Job Type: Full Time
Salary Range: $63,107 – $77,938 (Pay is based on several factors including but not limited to education, work experience, certifications, etc.)
Required: 4-year degree or equivalent experience with a technical certificate (i.e. Microsoft MCSA, MCSE, MCDST, MCP, or equivalent)
Preferred: Advanced degree
Required: 5+ years of technical support analyst experience with advanced troubleshooting skills. Experience in support of network and system infrastructure components. Knowledge of file and print sharing concepts.
Preferred: Advanced competency in at least two specialized skill areas such as WAN, network printers, or desktops.
Required: MCSA, MCSE, MCDST, MCP, or equivalent. Valid Drivers license
Required: Advanced understanding of Windows 7/10 OS and MS Office products. Knowledge of Active Directory
Preferred: Knowledge of Perl scripting.
Required: Excellent verbal and written skills
Preferred: CA Unicenter, CA Service Desk. SCCM or like solutions.
Working Environment: Clinic
Start your career journey and become a part of a community of renowned Healthcare professionals. Kelsey-Seybold Clinic is Houston’s fastest growing, multispecialty organization with more than 40 premier locations and over 65 specialties. Our clinics are comprised of more than 600 physicians and as we continue to grow, our focus is providing quality patient care by adding to our team of clinical and non-clinical professionals that work together in a convenient, coordinated, and collaborative manner. Enjoy the rewards of a successful career while maintaining a work/life balance by joining our team today and changing the way health cares.
Why Kelsey-Seybold Clinic?
- Medical, Vision, and Dental
- Tuition Reimbursement
- Company Matching 401K
- Employee Reward and Recognition Program
- Paid time off for vacation, sick, and holidays
- Employee Assistance Program
- Continuing Medical Education allowance